Faq

Frequently Asked Questions

General

What is immersive imaging?

Immersive imaging creates the perception of being physically present in a non-physical world. Viewers can look where they want, go where they want, and focus on what they want, allowing them to craft their own journey and make their own discoveries.

This is achieved by stitching and connecting multiple images of different perspectives of a given area (around the space, including in the air from the drone).

What types of projects do you do?

We offer a bespoke solution to all of our projects. When buying a custom suit, you have unlimited options: you can pick the material, the colour, the fit, the cut, the buttons, the thread, etc.

Our work is very similar. Once we get a good grasp on what your project's goals are, we will work with you to design a totally custom experience. When all is said and done, there will be nothing else like it in the world: a 1 of 1.

Where are you located?

Our office is located in Surrey, BC, but is not open to the public. 100% of communications and meetings are done either virtually or at the client's location, and we are happy to travel wherever we need to to meet the needs of your project.

Viscape 360 offers a standardized travel rate to locations within the lower mainland, but national and international travel can be arranged.

How can I can contact you?

If this is your first time contacting us, the best method is to use the contact form in the 'Contact Us' section of our website. This allows us to do some research on you and your project, equipping us with the information we need to deliver value to your project from the start. We will contact you back to arrange a phone or video call.

Alternatively you can give us a call or send us a text at (672)514-3667, or email us at info@viscape360.com. A member of our team will get back to you within 12 hours.

pricing

How much do your services cost?

Our projects represent a bespoke solution to your needs. As customized and modelled to you as a designer suit, we will plan each and every aspect of your project to achieve a 'perfect fit' when all is said and done.

We will do our best to work within your budget, and will make sure that we reach an agreeable quote and plan before you have to commit to the project. The sales process is hassle and commitment free.

Photography only projects can run as little as $250, but our complete packages tend to start around $1,000, and average between $5,000 and $15,000.

Do you offer any incentives or discounts?

From time to time, Viscape 360 will offer a promotion on our services, but this is rare.

Repeat clients always receive 5% off their entire invoice. This is a thank you to those who continue to trust us with their needs. We are proud to be able to say that over 60% of clients have pursued future work with us after completion of their first project.

We are also happy to offer a 10% discount to companies and institutions with a track record of using their business as a vessel for change, with a history of going above and beyond to protect the environment.

Are there any additional fees?

The only fee on top of our services is 5% GST, which is required by law.

Online hosting (for immersive/interactive experiences) starts at $20/month billed in increments of 1 year, and include 2 hours of complimentary project revisions/updates annually as well as unlimited support.

Hosting services are optional, and you can host your project with your own server provider if you wish, but note that fast server speeds are required in order to meet the bandwidth requirements of our immersive projects.

initiatives

What is Viscape 360 doing to protect the environment?

Good environmental stewardship is one of our key priorities. Our business' operations are 100% carbon neutral, as we invest in renewable energy projects that prevent as much carbon from entering the atmosphere as we produce through business travel and energy usage.

We are currently updating our sustainability policy, and strive to become carbon negative in the near future by further reducing our emissions, as well as dedicating a percentage of our gross revenue to renewable energy projects.

What is Viscape 360 doing to protect its customers?

Your satisfaction is important to us, which is why we prioritize building trust, being transparent, and staying honest with our clients.

We strive to achieve a shared vision with our customers before any services are executed. As part of the process, we will create a storyboard for your project, collaborate with you to ensure that it reflects your goals, and develop a contract that clearly states the KSFs (key success factors) of the job.

These documents remove any ambiguity, and allow first-time clients to feel confident about their decision to let us tell their story. After the job, we will review the contract with you to ensure that all KSFs have been achieved - if not, we're happy to make it right, free of charge.

Think of this as our 'satisfaction guarantee'.

What is Viscape 360 doing to help small businesses?

Small businesses are the backbone of the Canadian economy, and many have been negatively impacted recently as a result of COVID-19.

In an effort to help small businesses, we created our 'Small Business Essentials' package, which includes a suite of still images as well as an immersive Google Street View photo to help you market your business. This package is proven to improve ranking on Google Search, and gives you a variety of professional images for use in advertising, social media, and on your website.